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Delivery & Returns

RETURNS

We want you to be delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

We will be happy to issue a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged – please see below for details.

We can only offer exchanges for items that are returned satisfactorily and in accordance with our terms stated above. 

Any faulty or retuned items will be replaced like for like. If we do not have the particular item in stock then we will contact you accordingly to discuss options available that are within our returns policy. 

If the goods are faulty, a refund will be offered regardless of proof of purchase.

  

RETURNS VIA COURIER / POST

For courier or post returns, please ensure you complete and enclose the returns slip with the items you are returning. A daytime telephone number and email address is required in case we need to contact you about the return. 

If you do not have a returns slip, you can download one. Please make sure to include your order number on your returns slip – we cannot process your refund without it.

If you do not have a returns slip and are unable to download or print one, please include a letter with your return containing the following information:

  • Your full name
  • Order number
  • Address
  • Email address
  • Daytime telephone number
  • What you are returning and why
  • Your customer number (if possible)
 

DELIVERY INFORMATION

Make sure your items are securely wrapped and use one of the methods outlined below to send your return to the following address:

Building 12 unit 18 
Tameside Business Park
Windmill Lane 
Denton 
Manchester
M34 3QS 
England UK
UK Standard delivery (3–5 days) FREE
  • FREE for orders to UK over £40
  • £3.57 for orders under £40
  • Orders will be delivered Monday–Saturday (excluding bank or public holidays)
 Next day delivery (order by 7pm) £7.95
  • Orders placed by 7pm Monday–Thursday will be delivered the next day
  • Orders placed Friday–Saturday or by 7pm Sunday will be delivered on the following Monday
  • Orders placed after 7pm will be delivered within 2 days
  • Orders will be delivered Monday–Friday (excluding bank or public holidays)
  • Not available for remote postcodes
  • Gift wrap not available with this service
  • Signature required upon delivery